Central Coast Council has announced that Cleanaway have secured a 10-year contract to provide its waste management collection services, with the service beginning from 1 February 2018.
Under the 10 year agreement, Cleanaway will be delivering general waste, recycling and green waste collection services as well as six free kerbside bulk waste collection services per year for each residence. Cleanaway will also be rolling out 65,000 new 140 litre bins across the council.
Central Coast Council said they based their decision on Cleanaway’s service capabilities, experience, customer service, technology advances, equipment and local employment. As part of the contract Cleanaway will provide a dedicated operational team and call centre working out of a purpose built facility based on the Central Coast, as well as offering residents the option to book their bulk waste collection via the website or, for the first time, via a phone app.
Michael Sankey, Regional Manager – Sydney Municipal, said Cleanaway will be working closely with Central Coast Council to provide a superior level of customer service and keep employment in the area.
“We’re excited to partner with Central Coast Council and provide a world class collection service to local residents.”
“We’ll be setting up a new facility, implementing operational teams, a call centre and some education resources so it will be a busy six months recruiting and putting the team in place. We’ll also be upholding the rate Council has previously negotiated with the Transport Workers Union for the existing drivers.”
REMONDIS will continue to deliver waste collection services to Central Coast Council until January 31 2018, with Cleanaway beginning operations from February 1.