CDS success story: Exchange for Change

CDS success story: Exchange for Change

Return and Earn has delivered exceptional results across litter reduction and participation since launching in 2017. Exchange for Change explains the five key factors behind the scheme’s success. 

Since Return and Earn launched in December 2017, a staggering 3.4 billion containers have been returned for recycling.

Millions of containers are now returned every single day and more than $1 million has been raised for charity and community groups through reverse vending machines (RVMs).

Put in perspective, prior to the scheme’s commencement, more than 160 million drink containers were littered across the state each year.

Since the scheme’s launch, litter from drink containers has reduced by an annual average of 40 per cent in NSW, supporting the NSW Government’s commitment to reduce overall litter by 40 per cent by 2020.

The Return and Earn scheme is delivered through collaboration with three partners.

The NSW Government who designed the scheme; Exchange for Change (EFC), the scheme coordinator, and TOMRA-Cleanaway who operate the network of return points.

Importantly, it is an excellent example of producer-responsibility, with the beverage industry funding the scheme and the community receiving a 10 cent refund when they return containers.

Since the launch of the scheme in December 2017, 3.4 billion containers have been reused or recycled.

CEO of Exchange for Change, Danielle Smalley says it’s the collaboration between the NSW Government, EFC, TOMRA-Cleanaway, and the beverage industry that drives great results.

“Return and Earn has fundamentally shifted people’s thinking around litter and waste. The community is no longer seeing containers as something you throw away, they’re actually seeing it as a valuable commodity,” she says.

She says that it’s the community that has really benefited from the success of Return and Earn. Danielle highlights that there has been a significant reduction in litter.

The scheme has also created significant opportunity for smaller and local businesses to play a role collecting containers as over the counter return points or automated depots. This also generates the potential for local job creation.

Last, but not least, the scheme shares the wins with everyone, including consumers, councils and charities.

More than $1 million has been raised for official donation partners listed on reverse vending machine return points since the scheme launched, and countless more funds raised for charities, schools and community groups through their own return and earn activity.

Public participation in Return and Earn is also very strong, with 59 per cent of NSW adults having participated in the scheme.

The majority – 78 per cent of these participants, which is nearly half the population of NSW, return containers every month or more.

Danielle says it’s repeated behaviour that is really important.

“There was initially awareness building and then when people started to engage, it was about getting them to make it habitual and Return and Earn has been successful on both fronts,” she says.

“A great deal of the repeated behaviour can be attributed to the excellent customer experience. It’s accessible, easy to return and there’s an instant refund, so people come back again and again.”

This positive experience has been driven by the customer-centric design of Return and Earn, which mandated that return points needed to be located at convenient locations in existing paths of travel for consumers.

These community access principles were central to the tendering process for the scheme. On the ground, the customer centricity is being delivered through TOMRA Cleanaway’s network of more than 635 convenient return points widely available across NSW.

These include over the counter, RVMs, automated depots and donation stations. Variations between the type of return point, whether it be cash refund, donation or voucher, and the quantities they accept also make it easier for the public to choose a return system that suits them best.

The scheme is also data-rich thanks to a strong technology foundation through TOMRA Connect, enabling scheme partners to respond to issues quickly and rapidly adapt to the needs of the customers.

For example, a live data feed is connected to the Return and Earn website and the myTOMRAapp, helping NSW consumers find the nearest return point and to quickly check availability before returning.

The network of return points also enables real-time monitoring of the scheme, helping identify the busiest points and enabling evidence-based decision making on possible future locations and how best to optimise network use.

At the time of writing, in response to COVID-19, consumers could access Return and Earn for returns if it was in line with the most recent advice from the NSW Government Public Health Order.

The network operator has been able to adapt to the unfolding situation, introducing ‘touch-free recycling’ at RVMs with no need for consumers to touch machines, alongside a range of extra measures to ensure participants follow government advice on good hygiene and maintaining social distancing.

Looking at the future, there is real potential for the model of partnerships and producer-led responsibility to help deliver the NSW Government’s vision for a circular economy.

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