The ripple effect of key components and equipment failing is felt by manufacturers, system suppliers and service providers at any level.
From small enterprises to large operations; an unwanted bottleneck or standstill can limit production or halt it altogether. The business operations, and potential threats to cash flow should be considered dire until the issue is resolved. Not to mention any strain on keeping customers happy.
From SEW-EURODRIVE’s perspective, there are multiple points to consider when helping navigate this scenario. An all-encompassing approach is needed to minimise downtime encountered by users and confidently restore operations to an ideal state.
Broadly speaking these fall under Quality, Service and Availability. This end-to-end service is what SEW-EURODRIVE considers necessary to keep long-standing industry giants, smaller operations and cutting-edge startups all running smoothly, and turn downtime into a manageable and temporary experience.
Quality:
Each product offered within SEW-EURODRIVE’s portfolio meets rigorous standards in quality, versatility and longevity.
Equipment failures come about from many sources such as working environment, user-error, unforeseen operating stresses, poorly chosen components, and of course prolonged wear and tear. By controlling for quality and only offering products that meet standards in alignment with SEW-EURODRIVE’s ethos, the company can mitigate this as a point of failure for each and every user.
This assurance in quality is overseen by SEW-EURODRIVE’s staff, who embody this through the entire process. Each touch-point has an experienced professional to ensure quality, from the design stages through to product service.
Staff members are given the latest training and ongoing development. Furthermore, being receptive to customer feedback allows for reciprocal iteration on both sides, which is only reinforced by full 24-hour service and support availability.
“We have been very impressed with the support and service that their team has provided over this time. I wouldn’t hesitate to recommend SEW to any OEM wanting a quality product, backed by excellent service and support” ~ Phil, Engineer
Australian SEW-EURODRIVE operations hold ISO 9001 certification for Quality Management Systems. This certification encompasses activities such as sales, assembly, supply, service, and technical support for mechanical power transmission equipment and electric variable speed drives. Additionally, the certification includes the design of customized drive base assemblies and related components.
Service:
Service is another core factor in reducing downtime. Quick and correct product identification, and selection is essential, and occurs well before any transaction takes place.
Installation and maintenance are the later stages that are of course considered when any user first reaches out. When interacting with any member of the sales team, they are sure to meet and exceed expectations on both swiftness and specification levels.
During the installation and commissioning phase, customers can gain advantages by working with experienced support professionals. This collaboration often leads to enhanced system readiness by minimising installation errors and reducing uncertainties during commissioning.
The installation is not considered the final interaction between SEW-EURODRIVE and any given customer. Ongoing support during drive operation only helps reduce maintenance needs, and ensures each product fully meets its intended lifespan.
SEW-EURODRIVE service experts are more than happy to share their extensive and comprehensive training and knowledge of the latest drive technology with customers. Keeping systems operational means a win-win for the company and customers.
“A team member has assisted us with our gantry application on Movidrive B from prototyping proof of concept until initial commissioning done yesterday at our site. Their professional skills, talent and demeanor has been most appreciated and a further token of trust has increased in our relationship with SEW.” ~Shabbir, Senior Electrical Engineer
Availability:
Supply shortfalls are another main factor in unwanted downtime, and is something SEW-EURODRIVE has accounted for.
The range of products have been designed with modularity and flexibility in mind. Because its portfolio is sufficiently comprehensive, and also having Australian industry leading investment, it maintains the highest stock levels to respond to industry needs. Therefore it can consistently offer availability for a quick turnaround, regardless of project complexity or particularity.
For legacy or non-proprietary product replacements, the engineering team can either use a catalogued item or re-engineer a modern product that saves energy and reduces ongoing maintenance efforts.
The need to promptly address service and repair requests has been vital in establishing a network of service and support centres throughout Australia, ensuring close proximity to the customer base.
“Just want to pass on how pleased I was with the after-hours service Tuesday morning. The guys were pleasant and attentive to our needs after being woken up at 2.30am. We also get great delivery turnaround with items already on their way, before I even have asked the question. Another reason why we stick with SEW!” ~ Craig, Engineering Manager
For more information, visit: www.sew-eurodrive.com.au
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