Mobile Bins Australia’s Richard Smith provides an updated set of tips for selecting the right commercial-grade bin.
In his 30 years of experience, bin industry stalwart Richard Smith has constantly strived towards quality and innovation.
Throughout this time, Richard has kept his ear to the ground for industry trends as Managing Director of Mobile Bins Australia. He tells Waste Management Review that the company has recently supported a range of Australian start-up waste collectors and provided them with the necessary advice to strengthen their customer service offering.
“The businesses that are going from strength to strength are those that manage their bin fleet and treat it with the respect a well presented bin fleet deserves,” Richard explains.
Richard says that his recent experiences have served as a timely reminder of a company’s responsibility to provide the right advice – a key ingredient of success. For this reason, Richard provides five points of advice for his clients.
1) Determine a minimum volume: Richard and his team advise clients to determine a minimum volume that they retain for immediate response to a new client or service. He says this could be anywhere from five to 50 bins depending on the size of the waste collection company. Once clients reach the minimum, this should trigger another order to top up their bin stocks.
2) Forecast those volumes: Establishing a forecast of anywhere between two to six months could be vital depending on the bin sizes and volumes a company is estimated to require, Richard says. He says this will help the bin supplier provide, and have on hand, the right colours and sizes and hot stamp and deliver bins to the client quickly.
3) Pick a colour scheme in advance: Richard says that picking a colour scheme that adheres to Australian standards commonly accepted by the Australian public is key. While mixing and matching unique colours and combinations can help separate businesses from the pack, Richard advises customers to help blend an engaging and accurate colour scheme that will be readily available and look the part.
4) More intricate services may be required: Richard notes that some commercial and industrial operators and councils may require an additional layer of security branding and, as such, it pays to consult an expert. He says Mobile Bins Australia encountered a recent Victorian regional council that required a unique serial number hot stamp with council logo and alpha and numerical numbers, in addition to a waste identification. Richard notes that multiple hot stamps may take longer – which is why planning and forecasting are crucial.
5) Always ask about the bin supplier’s terms: Richard says that too many clients have experienced the pitfalls of inferior products. He asks customers to always read and ask bin suppliers about their respective warranties and how these work, as well as general terms and conditions.
Richard says that Mobile Bins Australia and its team move quickly to make a determination if there’s been any manufacturing defect and quickly resolve the issue of a client.
Final thoughts: To provide an even higher quality of service, Richard says that Mobile Bins Australia is now offering exclusive arrangements with loyal platinum, gold and silver customers. If customers meet key criteria that includes spend per month, he says discounts can be afforded in addition to other services such as additional hot stamping and services at no extra charge.
“Sometimes our client may benefit from entering into an exclusive arrangement with us to achieve greater customisation and services, but is permitted to buy outside this agreement in the event we can’t supply.”