Running a fuel-efficient, reliable and smart fleet with optimal dealer support is integral to helping a waste collections business flourish. For Queensland-based Metro Skips, its experience with UD Trucks has exceeded these expectations.
Supplying perfectly presented skip bins on demand to a growing group of customers across Brisbane and the Gold Coast is Metro Skips’ mission.
Based in Acacia Ridge, it’s a hands- on family business with three drivers, including manager Troy Hayes, his mum, Janet, as back-office support, and his father, Tony, who helps with fleet acquisition and preparation.
Tony bought Metro Skips in 2005 and employed a manager to run it, with a view to it being an opportunity for his then 17-year-old son. After leaving school, Troy started working there as a driver. He and Janet took over managing the company a few years back, and it’s gone from strength to strength. Troy attributes much of that growth to two factors.
“A lot of people like dealing with the owners directly; it gives them confidence that we make sure things are done to their specific instructions,” says Troy.
For Troy, client satisfaction is a huge contributor to the firm’s growth, as it gets most custom through recommendation. With presentation and reliability key to these referrals, out of his three-strong fleet, two are UD Trucks.
“We pride ourselves on our service and I think that has got us to where we are,” states Troy. “Whether it’s a building site or at someone’s home, we always make sure we put the skip where it’s most convenient for customers, which the UD Truck and Jaws Skiploader combination allows us to do.”
As Troy and his team deliver such a high level of service to their customers, he expects nothing less from his suppliers, which is how he came to buy from the UD Trucks Nerang dealership.
“From the first time I called Clinton Stevens, he treated me well,” says Troy. “He gets back to me on any questions I have the same day. Whereas with other dealers, I am only 28, and they had treated me liked a kid.”
Clinton had previously supplied models with Jaws Skiploader bodies and was happy to share his experience with Troy.
“He was helpful from start and we’ve gone on to build a good relationship,” he says. “With UD, you get that small company feel from them with a really well put together package you get from a big brand.”
To continue reading this article, see page 42 of Issue 9.