Wastewater Aftercare, from Aerofloat

aerofloat aftercare

Have you needed strong aftercare support and service after your wastewater treatment plant is built? Wastewater treatment specialists Aerofloat has made a name for itself in this space with satisfied clients across Australia. 

General Manager of Aerofloat, Michael Anderson is proud of his team’s work in supporting its clients through its specialised Aftercare arm 

“We design and construct wastewater treatment plants (WWTPs),” says Michael. “Following installation comes the necessary operations and maintenance requirement for that plant. 

“While some of our clients have an experienced team with past knowledge of wastewater treatment equipment, we have clients for whom WWTPs are a new entity. We support our clients from that design process right through to the maintenance of their system.”

Aerofloat supports its clients through scheduled servicing, asset-specific chat groups, remote monitoring, and onsite maintenance. The extent to which it supports each client is dependent on their needs and wants. 

“Our servicing support extends beyond that technical advice and servicing,” Michael says. “We also have a comprehensive suite of chemicals and parts to ensure optimal performance of the WWTP. We can also operate the WWTP on behalf of a client, allowing them to focus on the production end of business.” 

How it started

Michael says that the idea of providing a comprehensive Aftercare program came about from supporting the assets Aerofloat built for its clients. However Aerofloat is now being sought out by companies housing non-Aerofloat WWTPs needing better servicing support, training for their staff and reliable chemical supply. 

“Our growth has been exponential in recent years with clients requesting better chemical supply, WWTP upgrades and general wastewater infrastructure support,” he says. “Companies that have systems that weren’t designed or built by Aerofloat come to us for upgrades to their existing infrastructure, optimising their WWTPs and creating a remote, online system to enhance operations.”

Chemical engineers

The chemicals Aerofloat supply via its Aftercare department meet the needs of WWTPs but also meet requirements beyond the wastewater industry. 

“We’ve started selling chemicals for other parts of our clients’ facilities,” Michael says. “This is particularly true for plastics recycling. We manufacture anti-foams and other chemicals that support the washlines, production end business and other facilities.”

Finding a gap in the market for chemicals optimised for wastewater treatment, Aerofloat created its own proprietary blends. Its chemical engineers have invested in significant research and development in the wastewater chemical space, ensuring optimal chemicals for its clients including identifying new coagulant and flocculant blends that serve specific types of wastewater treatments.

“Our brand of flocculants is called AeroFloc,” says Michael.

aerofloat aftercare
Michael Anderson, General Manager, has established an aftercare division to meet demand. Image: Aerofloat

Parts and consumables

The Aerofloat team prides itself in designing high-quality WWTPs with robust equipment and long operational life. It wants to be known as a provider of repute by installing long-lasting equipment. However, there is equipment that has a shelf life.

“For example, we use a lot of helical rotor pumps,” Michael says. “Some components within those pumps need replacing regularly, such as the rotors. Even with our precise flow rates through those pumps, components need replacing.”

An aspect of the Aftercare service is having the stock to replace high-wearing parts. Not only is Aerofloat an engineering office, but it also has more than 1000 square metres of factory space to manufacture and store its products. Michael says they have spare parts for every plant Aerofloat has built during the past 14 years.

Qualified staff

The proper operation and maintenance of a WWTP is vital. It’s resulted in Aerofloat continuing to grow, with 35 staff now on board, bringing with them a wealth of experience. These include automation experts, electrical, process and mechanical engineers, plumbers, electricians, and wastewater technicians.

“Our client retention rate is excellent as is our internal staff retention,” says Michael. “The Aerofloat team looks largely the same, just bigger. Everyone wants to be part of the journey with us, and we continue growing the business aggressively.”

This aggressive growth is geared toward cross-functional knowledge and giving staff the opportunity to move up the pyramid. This generates more understanding within the organisation.

“Whilst we grow our staff internally, we also bring in fresh ideas and experience from outside of Aerofloat. We recently hired an engineer with 20 years of membrane experience,” Michael says. “While the treatment of membranes is not a major part of our business, his knowledge of water filtration will be an important asset for us. While the core of our business is biological WWTPs, chemicals and DAF (dissolved air flotation), this new team member can help us expand into new areas.”

Major projects

Aerofloat has recently received a large service contract for one of Sydney’s major road networks, where it provides chemical supply, technical support and consumables. 

“Our staff are doing routine checks of the assets in place,” Michael says. “Our remote monitoring systems are incomparable to others on the market and highly sought after. We can predict chemical usage to ensure a smooth re-ordering for clients. We also provide onsite support, with our service technicians using our optimised apps to ensure all checks such as sample points, looking at probes, calibrating instruments, and checking pressure are captured at every service, along with any unusual activity.”

Both Aerofloat and the client receive automatically generated field reports, so the right people know what is happening on site.

“That’s just the first step of our Aftercare service,” says Michael. “We also have chat groups connecting technicians with engineers and operators. If there is ever a problem, it can be solved quickly.”

The future

Michael hopes that Aerofloat’s nimble and multidisciplinary support team will continue to put it at the forefront of decision-making for current and future clients.

“We understand the complexities of different WWTPs across industries” he says. “We can identify problems and solve them quickly. Working with Aerofloat means that clients can tap into our collective experience, and choose from a range of services to suit their needs. It’s just part of what Aerofloat does.” 

For more information, visit: www.aerofloat.com.au

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